2.3" Crystal Dolphin Statue

      

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Every raw mineral and crystal we select has been obtained using the most ethical and eco-friendly method.

1.Are you a reseller (middle-man) or a first-hand trader?
A: First-hand trader for sure! Most of the high-quality crystals are bought in raw form. Our crystal artisan will then perfectly shape the stone/crystal with a sanding/polishing machine.

2.How long is the order preparation time frame after payment?
A:Pre-Order: 5-10 days after receipt of the partial payment. Ready Stock: 2-3 days after receipt of the full payment.

3.Do you offer after-sales service?
A: Definitely! Any problem with your order delivery or upon receipt of goods, please reach out to us as soon as possible. Damage shipment has to be reported within 48 hours so we can proceed to submit claim documents to the shipper.

4.Why I did choose you instead of Alibaba？
A: Most of the suppliers on Alibaba try to cheat you with good prices, but the shipping cost is very high. But we don't do that, we currently ship with free shipping worldwide. No hidden or other additional fees and costs, the price you see at https://www.smqartcrystal.com is the price you pay!

5. What are the payment options available?
A: We do accept Paypal or bank transfers.

6. How long is the delivery period? (excluding preparation time)?
A: We will mostly use DHL / FEDEX / UPS. With smooth transit, you will receive the goods in 7-12 days (subject to local customs delays).

7. Will you provide a tracking number after shipping?
A: Yes! Tracking number will be given to you via email after sending out the package. We will monitor your package to ensure smooth delivery.

8. Do you accept custom orders?
A: Yes, we do, please message us to check on feasibility! We might have the necessary equipment to produce what you need.